Support center

Find answers to your questions and get help from our support team.

Welcome to VideoPoint

Welcome to VideoPoint
What VideoPoint Does
Who VideoPoint Is For

Getting Started

Installing VideoPoint
Your First AI Video
Your First Shoppable Widget
Importing Social Content

AI Studio

AI Studio Overview
Using AI Creator
Promptless Templates
Avatars
Bulk Generation
AI Models and Quality
Product Photo Requirements

Shoppable Video

Shoppable Video Overview
Stories Widget
Highlights Widget
Carousel Widget
Video Landing Pages
AI Product Tagging
Importing from Instagram and TikTok

Analytics

Analytics Overview
Understanding Video Conversion Metrics
Video-Level Performance
AI Chat Analytics

Distribution

Posting to Instagram, TikTok, and YouTube
Pushing Videos to Meta Ads

Pricing and Billing

Plans and Pricing
Understanding AI Points
Understanding Video Views
Upgrading, Downgrading, and Cancelling

FAQ

Frequently Asked Questions

Troubleshooting

Common Issues and Fixes
Page Speed and Performance
Theme Compatibility